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Terms & Conditions – TAP Corporate
1. GENERAL CONDITIONS1.1. TAP Corporate is a Loyalty Programme of TAP Air Portugal (hereinafter referred to as the "Programme") directed at Companies (hereinafter "the Company" or "the Client"), which allows balance to be accumulated in the corporate account whenever company employees travel with the TAP Group. The accumulated balance can be used to pay for future trips or other TAP products.
1.2. O TAP Corporate is aimed at companies domiciled in Portugal. No minimum amount of travel is required to participate in the Programme.
1.3. Participation in the TAP Corporate Programme is restricted to companies that do not have any other commercial agreements with TAP Air Portugal, namely negotiated rates.
1.4. Travel agencies, operators, consolidators or ticket sellers and freelancer travel agents may not join the TAP Corporate Programme as Clients.
1.5. TAP Air Portugal may, at any time, request that the Company registered with the Programme send its permanent extract of the commercial registry (the company can simply indicate for this purpose the access code to the permanent extract, available from the Citizen's Portal).
1.6. TAP Air Portugal may at any time request that the Company provide documentary proof of the employment relationship with the employees entitled to earn balance in the context of the TAP Corporate Programme.
1.7. TAP Air Portugal reserves the right to accept or not the signing up of the Company to the TAP Corporate Programme, based on the information provided in the signing up form at the time of registration, as provided for below.
1.8. TAP Air Portugal reserves the right to, at any time, amend the Terms and Conditions defined herein, namely the content of the product, services, participating partners, rules and other information displayed on the www.tapcorporate.com website. The amendment of the product and services associated with the Programme will be communicated to the Participating Companies in due time, through the means available.
2. START AND TERMINATION OF THE AGREEMENT BETWEEN TAP AIR PORTUGAL AND THE CLIENT COMPANY2.1. The Company must register with TAP Corporate, through the membership form available at www.tapcorporate.com, in order to participate in the Programme.
2.2. After registration online, the Company will automatically receive confirmation of the registration data in the Company’s Contact e-mail (as defined below), provided at the time of registration.
2.3 Registration implies prior acceptance of the Programme Terms and Conditions, in force on the date of registration.
2.4 TAP Air Portugal reserves the right to terminate the existing agreement with immediate effect if any of the following situations are detected:
2.4.1 Fraud or misuse;
2.4.2 Abusive use of the privileges of the TAP Corporate Programme;
2.4.3 Provision of false information;
2.4.4 Non-use of the Programme for a period of two (2) consecutive years.
2.4.5 Earning and use of the benefits by passengers that do not have any employment relationship with the Participating Company.
2.5 In the cases mentioned above, if TAP Air Portugal terminates the agreement because of any of the described situations, the current balance will be immediately frozen and the Company's account cancelled.
2.6. Both parties (TAP and Company) may terminate the contractual relationship by written communication addressed to the other party, thirty (30) days in advance.
3. COMPANY IDENTIFICATION CODE - CI3.1. The “CI code” is an identification code of the Company in the TAP Corporate Programme. This code will serve to identify the Company in all TAP bookings.
3.2. It is the responsibility of the Company registered in the Programme to indicate its CI code whenever it purchases a trip with TAP Air Portugal, either through its travel agency or directly with TAP Air Portugal.
3.3. When bookings are made through the website www.flytap.com, the CI code must be entered in the field available for this purpose: the “Passenger Booking Data” area, this option will only be available if the ' TAP Miles&Go Promo' feature is not being used at the same time.
3.4. The CI code is strictly confidential, and can only be used by the Company or the travel agent, acting on behalf of the Company. The misuse of this code must be notified immediately to TAP Air Portugal, in writing.
3.5. TAP Air Portugal reserves the right to make the CI code invalid, with immediate effect, due to misuse or in the event of non-compliance by the Company with its obligations under the TAP Corporate Programme. (Including the cases provided for in clause 2.4).
4. CARD HOLDER4.1. When joining the programme, the company will nominate one person who will be responsible for the company’s account and who will be the main contact with TAP Air Portugal in the daily management of company travel; this person will hereinafter be known as the “Card Holder”. The respective e-mail contacts must be the same: that is, the company e-mail domain must be the same as the Card Holder’s e-mail domain.
4.2. At the time of joining, the Company provides the Representative’s personal data to TAP Air Portugal, guaranteeing that it obtained their consent for this purpose. The Company further guarantees that it has informed the Representative about the terms under which TAP Air Portugal will process the personal data, according to the terms described in clause 5.
4.3 The Representative assumes the functions of Group Administrator. When registering a Company, the name of the Group to which the Company belongs must be indicated, so that new Companies that are part of the same Business Group can always be associated.
4.4. The Representative can create users at his/her same level ("Group Administrator") or at a lower level ("Company Administrator") in order to access the Group/ Company account. In such a situation, the Company guarantees that it has obtained the consent of the users to make their personal data available and has provided them with information pursuant to clause 5.
4.5. In an exceptional case and upon presentation of the Company's business register and a copy of the Company's card, the Company may send an email asking for the data relating to the Representative to be changed.
4.6. The Company's Representative is responsible for notifying TAP Air Portugal in good time, by email, of any relevant changes, including the Company name.
4.7. The Representative and other Group Administrators may, through their respective consent, receive communications about the Programme, promotions or the TAP Corporate newsletter. They may object to such transmission at any time, as described in clause 5.4.
4.8. The Representative and other Group Administrators shall register the Employees, who may accumulate a Corporate Balance in favour of the Company. When Employees are registered, the email domain must be the same as the Company domain.
4.9. The Representative is responsible for ensuring the consent of each of the Employees for the treatment by TAP Air Portugal of the respective personal data necessary for the implementation of the Programme, providing them with information pursuant to clause 5.
4.10. The Representative and other Administrators of the Group or Company, when contacting the TAP Corporate support line, will be asked to complete some validation fields for the purpose of updating data or creating new reservations for TAP tickets or services, whether these are the company’s CI (registration) code, the Representative’s Name, the email of the Representative, or the Company's NIF (Tax ID No.).
5. TREATMENT OF PERSONAL DATA5.1. The membership and use of the Programme imply the availability of personal data of the Company Representative and Employees - identification data, contact data, and data related to travel purchased.
5.2. TAP Air Portugal will keep the personal data as long as the Company's membership of the Programme is maintained.
5.3. In accordance with the applicable legislation, the data subject may request access to personal data concerning him/her at any time, as well as its rectification, deletion or limitation of its processing, the portability of that data, or objection to its processing, by contacting the TAP Corporate support line. For the security of the data subject, the change of some personal data implies the transmission of proof of identification.
5.4. Through the abovementioned channel, the data subject can withdraw his/her consent for the processing of the data, which does not, however, invalidate the processing by TAP Air Portugal until then, based on the consent previously provided. Subject to any other administrative or judicial remedy, the data subject shall be entitled to lodge a complaint with the relevant control authority in accordance with the law if he/she considers that the processing of his/her data is not being carried out in a legitimate manner, under the terms mentioned above.
6. EARNING BALANCE6.1. The accumulation of the company’s balance in the company account is valid for flights operated by the TAP Group and for tickets issued with a TAP plate (047).
6.2. To earn balance the Company must always request the registration of the CI code (Company identification code) wherever it makes its bookings: travel agent, service counters, TAP Reservations Centre, or the www.flytap.com website.
6.3. The earning of balance is only valid for for flights after the date of signing up to the TAP Corporate Programme and restricted to employees with employment relationship with the company.
6.4. The balance will be credited to the company account the day after the flight has taken place.
6.5. Employees eligible for balance accumulation must be registered in the personal area, in "registered employees". Employee e-mail addresses must share the company’s e-mail domain.
6.6.1. Award tickets and upgrades obtained in the TAP Miles&Go Programme (Booking Class ‘X’ and ‘I’);
6.6.2. Tickets issued for charter flights or codeshare flights (not operated by TAP in TAP Group aircraft); bus, train and ship service;
6.6.3. Concession tickets ID/AD/TC/DG;
6.6.4. Group booking tickets (Booking Class ‘G’);
6.6.5. Complimentary tickets with total or partial reduction of fare;
6.6.6. Plusgrade and upgrading at the airport and on board;
6.6.7. Tickets for children or babies;
6.6.8. Tickets fully purchased with balance;
6.6.9. Tickets partially purchased with balance, the amount paid with balance will not be considered valid for earning purposes;
6.6.10. Tickets of passengers who break the country’s immigration rules (e.g. Deportees, travellers without visas, etc.).
6.7. TAP Air Portugal reserves the right to audit the information registered by the company in the personal area, in "registered employees" and the respective balance earning made by the company.
6.8. The balance is calculated on the total amount paid for the fare and airline surcharge (YQ) and it varies according to the TAP Fare purchased and the company's status: Top Executive, Executive, Plus, Classic, Basic or Discount. For earning purposes, airport taxes and TAP services acquired are excluded.
|PERCENTAGE EARNINGS TABLE|
|Class||Fare||TAP Corporate||TAP Corporate Plus|
6.9. Tickets issued in all markets except Africa and Venezuela will be considered for Corporate Balance earnings.
7. CORPORATE BALANCE7.1. The balance earned corresponds to the unit of local currency (except in the case of Angola, where the balance will be shown in euros).
7.2. The balance earned is valid for 2 (two) years after credit.
7.3. It is not possible for the Company to extend the validity of the balance earned.
7.4. The balance earned cannot be converted directly into cash.
7.5. The Company that signed up to the TAP Corporate Programme is solely responsible for the management of the balance.
7.6. The Company may, if required, claim any uncredited balance by logging in to www.tapcorporate.com and using the "Claim Balance" feature, filling in all the necessary fields.
6.6.1 It can take up to three weeks for credit to be reclaimed using the “Reclaim Balance” feature.
7.7. “Claim Credit” requests will only be accepted for tickets flown up to 6 (six) months from the date the “Claim Credit” form is filled in or the request is sent via our Corporate Support Service. It only applies to employees who are registered in the personal area under “registered employees”. The employees' email domain must be the same as the company's email domain.
8. SPENDING THE BALANCE8.1. The balance earned is spent in the booking engine available on the website after logging in to the Company account.
8.2. The accumulated balance can be used to pay up to 100% of the trip as soon as it reaches a minimum of 10 EUR, on flights operated by TAP Air Portugal, by TAP Express and on codeshare flights as long as one of the flights in the itinerary is operated by TAP Air Portugal or by TAP Express. You can also use the balance accumulated in the purchase of other TAP products, available at the time of purchase of the ticket ("Extra Luggage", "Fast Track", "Lounge Access", “Seat Reservation”, “TAP Gift Card”).
8.3. The rules applying to the ticket (changes, refunds, etc.) will be those corresponding to the fare/product purchased in force on the date of purchase.
8.4. The available balance can be used as a form of payment on any TAP Air Portugal and TAP Express service.
8.5. Refunds will be made according to the fare conditions.
8.6. When tickets and/or services are purchased using the account balance, in the event of a refund the account balance will be restored to its initial value.
9. TIERS9.1. The TAP Corporate Program's basic tier is called TAP Corporate and is awarded when joining the program. The next tier level is called TAP Corporate Plus. Each tier has its own earnings table
9.2. In order to be eligible for TAP Corporate Plus tier, the Company must have spent at least €65,000 (fare + airline surcharge) during the accounting period (12 months).
9.3. The accounting period spans 12 months since the month in which the company has joined the program. Example: If a company joins the TAP Corporate Program in January, its accounting period will be January plus the next twelve (12) months.
9.4. In order for a Company to maintain its TAP Corporate Plus tier, the flown revenue during the accounting period must be equal to or greater than €65,000. If this sum is not reached, the Company will be awarded the TAP Corporate tier.
9.5. Flown Revenue includes fares and arline surcharges in all TAP tickets (047), flown on TAP Air Portugal, TAP Express or other Airlines hired by TAP Air Portugal for operational reasons, issued in the markets where it is possible to earn Corporate Balance.
10. PROMOTIONS10.1. TAP Air Portugal can, at any time, make special promotions available through the TAP Corporate Programme.
10.2. The conditions and duration of the promotions will be disclosed through:
10.2.1 TAP Corporate website: www.tapcorporate.com;
10.2.2 Other TAP communication channels;
10.2.3 Communication channels external to TAP.