TAP Corporate Homepage

FREQUENTLY ASKED QUESTIONS

Earn balance

  • How do I earn Corporate rebates?

    • Once your registration is complete, you will be assigned a company identification code (e.g. CI123: CI - programme ID; X - country ID; 123 - company code).
      It will be through the company identification code that we will account for the trips of your company.
      This procedure applies to bookings made directly with TAP or through your travel agency and acquired in the country where you are registered in the programme.
      From there, all tickets purchased and flown by your employees at TAP and TAP Express will be credited to your company account.
  • How is the balance calculated?

    • Rebates added to the Corporate Balance are calculated based on the amount of the Fare and Airline surcharge (YQ). Example: Corporate Balance = (Fare+Airline surcharge) x TAP Fare.
      Each TAP Fare has been assigned a certain percentage. 

      Status TAP Corporate:
      Discount 0,5%;
      Basic1 3%;
      Classic 4%;
      Plus 5%;
      Executive 4%;
      Top Executive 5%.

      1Do you have Basic fare tickets to flights from/to Europe or North Africa with the trip beginning up to 10/11/2022?
      Currently, the Basic fare is available for Intercontinental flights only. However, if you have Basic fare tickets to flights from/to Europe or North Africa with the trip beginning up to 10/11/2022, you can consult all the relevant conditions and services included in this fare on this link.

  • How to use the CI Code?

    • If you purchase your tickets through a travel agent, your CI Code must be inserted into the OSI booking as follows:
      Example: CIP123 
      Amadeus: OSTP CP/CIP123
      Galileo: SI.TP*CP/CIP123
      Sabre: 3OSI TP CP/CIP123
      Apollo: @:3OSITP CP/CIP123
      Worldspan: 3OSI TP CP/CIP123
      Should you choose to purchase through flytap.com, the CI Code must be included in the “Booking Passenger Details” tab in the “Corporate programmes” field. 
      The CI Code is entered automatically on purchases made through tapcorporate.com.
  • When using the balance, will my company earn a rebate on the amount of that purchase?

    • Points are earned based on the amount paid for the fare and the airline surcharge (YQ). If you use the accumulated balance to pay for these amounts in full, you will not earn anything. However, if you paid part of the cost, you will be entitled to earn a rebate on the portion you paid.
  • When the company earns TAP Corporate rebates, do employees still earn TAP Miles&Go miles?

    • Yes, as long as the employee has his/her TAP Miles&Go Customer Number linked to the reservation, the TAP Corporate program offers rebates to the company and TAP Miles&Go miles to the passenger making the flight.
  • How long does it take for TAP Corporate rebates to be credited to the account?

    • The TAP Corporate balance is credited based on what is actually flown. This will be credited to the company account in 72 hours after the flight has been made.
  • How long are TAP Corporate rebates valid?

    • Your TAP Corporate rebates are valid for two years from the end of the month in which they were credited to your company account.
  • After reading my account statement, I see that there are flights that have not been credited to my account. What should I do?

    • If you wish to claim missing points, you should make the claim in Your Account. In your personal area, you will find a form you can use to file the claim online. Please note that the claim can only be accepted within 6 months of the original date of the trip.
  • How can I check my TAP Corporate balance?

    • You can check your TAP Corporate balance in the My Corporate menu by selecting the Balances & Transactions option. Here you will see a list of all the rebates earned and all transactions made in your account.
  • Can I earn TAP Corporate rebates on all tickets issued?

    • TAP Corporate balance is only earned with TAP tickets (047) and for travel with TAP (flights on TAP or TAP Express aircraft). Will be considered for TAP Corporate balance accumulation the tickets issued in which markets TAP program TAP Corporate is implemented.