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TAP Corporate Homepage

Internet Booking Agent

Make your own check-in and print the boarding pass before you go to the airport. Find out how the online check-in works
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FREQUENTLY ASKED QUESTIONS

Earn balance

  • How do I earn Corporate rebates?

    • Once your registration is complete, you will be assigned a company identification code (e.g. CI123: CI - programme ID; X - country ID; 123 - company code).
      It will be through the company identification code that we will account for the trips of your company.
      This procedure applies to bookings made directly with TAP or through your travel agency and acquired in the country where you are registered in the programme.
      From there, all tickets purchased and flown by your employees at TAP and TAP Express will be credited to your company account.
  • How is the balance calculated?

    • Rebates added to the balance are calculated based on the amount of the Fare and Airline surcharge (YQ). Each TAP product has been assigned a certain percentage.
      tap|discount : 1 %
      tap|basic : 2 %
      tap|classic : 2 %
      tap|plus : 3 %
      tap|executive : 3 %
      tap|top executive : 3 %
      e.g., Fare (300 EUR / 2000 BRL / 300 USD) + Airline surcharge (YQ) (150 EUR / 265 BRL / 150 USD) x 3% (tap | plus) = 13.50 EUR / 67,95 BRL / 13.50 USD
  • When using the balance, will my company earn a rebate on the amount of that purchase?

    • Points are earned based on the amount paid for the fare and the airline surcharge (YQ). If you use the accumulated balance to pay for these amounts in full, you will not earn anything. However, if you paid part of the cost, you will be entitled to earn a rebate on the portion you paid.
  • When the company earns tap|corporate rebates, do employees still earn Victoria miles?

    • Yes, as long as the employee has his/her Victoria Customer number linked to the reservation, the tap|corporate program offers rebates to the company and Victoria miles to the passenger making the flight.
  • How long does it take for tap|corporate rebates to be credited to the account?

    • The tap|corporate balance is credited based on what is actually flown. This will be credited to the company account in 24 hours after the flight has been made.
  • How long are tap|corporate rebates valid?

    • Your tap|corporate rebates are valid for two years from the end of the month in which they were credited to your company account.
  • After reading my account statement, I see that there are flights that have not been credited to my account. What should I do?

    • If you wish to claim missing points, you should make the claim in Your Account. In your personal area, you will find a form you can use to file the claim online. Please note that the claim can only be accepted within 6 months of the original date of the trip.
  • How can I check my tap|corporate balance?

    • You can check your tap|corporate balance in the My Corporate menu by selecting the Balances & Transactions option. Here you will see a list of all the rebates earned and all transactions made in your account.
  • Can I earn tap|corporate rebates on all tickets issued?

    • tap|corporate balance is only earned with TAP tickets (047) and for travel with TAP (flights on TAP or TAP Express aircraft) that is purchased in the country in which you are registered with the programme.