Accessibility assistance contact information
One of our goals is to ensure that you have convenient access to all the information on our website. We welcome suggestions from our customers and sharing of experiences that may help us make flytap.com a more accessible site. We are available to help if you are having difficulties accessing our website.
Phone and Skype
1 844 472 5079
Open 24 hours every day
Service for the hearing impaired
Video call service with interpreter.
12472 (Cost: 1 cent / penny per minute).
Free connection through the Deaf Citizens’ Website.
Open Monday to Friday, from 9 am to 5 pm. Closed on weekends and public holidays.
Use Adobe Acrobat Reader
Some documents on the website are stored in PDF (Portable Document Format).
To view and print PDF files, Adobe Acrobat Reader (or an equivalent PDF file reader) must be installed on your computer:
Adobe Acrobat Reader can be downloaded from the Adobe PDF Reader site.
Earlier versions of Adobe Reader are also available.
Information on accessibility compliance testing
It is very important to TAP Air Portugal that our website is accessible to all, regardless of any disability they may have.
We continuously work towards this goal using web design practices that are based on WeCo's Accessibility Standards, which include and expand elements of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 (AA level).