TAP Corporate Homepage

Accessibility information

Useful information on accessibility

Accessibility assistance contact information

One of our goals is to ensure that you have convenient access to all the information on our website. We welcome suggestions from our customers and sharing of experiences that may help us make flytap.com a more accessible site. We are available to help if you are having difficulties accessing our website.

Contact Center

Phone and Skype

1 844 472 5079

Skype: tap.contact.center

Open 24 hours every day

Service for the hearing impaired

Video call service with interpreter.

12472 (Cost: 1 cent / penny per minute).

Free connection through the Deaf Citizens’ Website.

Open Monday to Friday, from 9 am to 5 pm. Closed on weekends and public holidays.

Use Adobe Acrobat Reader

Some documents on the website are stored in PDF (Portable Document Format).

To view and print PDF files, Adobe Acrobat Reader (or an equivalent PDF file reader) must be installed on your computer:

Adobe Acrobat Reader can be downloaded from the Adobe PDF Reader site.

Earlier versions of Adobe Reader are also available.

Information on accessibility compliance testing

It is very important to TAP Air Portugal that our website is accessible to all, regardless of any disability they may have.

We continuously work towards this goal using web design practices that are based on WeCo's Accessibility Standards, which include and expand elements of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 (AA level).