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Terms & Conditions – TAP Corporate


1.1. tap|corporate ("Program") is a loyalty program of TAP Air Portugal (“TAP”) for Companies ("Company" or “Client"), which allows accrual in a Company account, when the employees of that Company travel with the TAP Group. The cash balance can be used for the purchase of tickets to travel on TAP or for other TAP products.

1.2. The Program is applicable to companies located in the United States of America. No minimum travel volume required for participation in the Program.

1.3. Travel agencies, tour operators, consolidators, freelance travel agents, or other sellers of travel may not join the Program as Clients.

1.4. TAP may, at any time, request that a Company registered in the Program submit an official corporate certificate.

1.5. TAP may, at any time, require the Company to provide proof of employment relationship with the employees it has designated as eligible for accrual under the Program.

1.6. TAP reserves the right to approve the Company's participation in the Program based on the information provided in the registration form when enrolling, as provided below.

1.7. TAP reserves the right to change the Terms and Conditions defined herein, at any time, namely the product content, services provided, participating partners, rules and other information displayed on the website Any changes in product and services associated with the Program will be timely communicated to the participating Company, through the available means.


2.1. To participate in the Program, the Company must register through the registration form available at

2.2. After registering online, the Company will automatically receive an email confirmation of the registration which will be sent to the Company’s designated Account Administrator (as defined below), as provided in the registration process. 

2.3 By registering for the Program the Company accepts   the Program Terms and Conditions, in effect on the date of registration.

2.4 TAP may terminate the existing agreement with immediate effect in any of the following situations

2.4.1 Fraud or misuse;
2.4.2 Misuse of the privileges of the Program;
2.4.3 Providing false information;
2.4.4 Program not utilized for a period of two (2) consecutive years.
2.4.5 Accrual and use of benefits by passengers who have no employment relationship with the participating Company.

2.5 If the agreement is terminated by TAP as a result of any of the situations in Section 2.4 above, the account balance at the time of termination will immediately be brought to zero and the Company's account closed. TAP will not have any payment obligations to Company with respect to any amounts accrued up to the date of termination.

2.6. Either party shall have the right to terminate this Agreement by  written notice given to the other party at thirty (30) days in advance of the date the termination is to become effective.


3.1. The CI code is the Program identification number attributed to the Company. This code will serve to identify the Company in all TAP reservations.

3.2. It is the responsibility of the Company registered in the Program to indicate its CI code whenever it acquires a trip with TAP, whether through a travel agency or directly with TAP.

3.3. For bookings made through the TAP website, the CI code must be entered in the field available for this purpose: "Passenger Booking Data” area.

3.4. The CI code is strictly confidential, and can only be used by the Company or the travel agent acting on behalf of the Company. If the Company has knowledge of the misuse of this code by anyone, it must notify TAP immediately in writing.

3.5. TAP reserves the right to invalidate the CI code with immediate effect, due to misuse or in the event of any non-compliance by the Company as provided in Section 2.4.


4.1. When joining the program, the company will nominate one person to be responsible for the company’s account and the main contact with TAP Air Portugal in the daily management of company travel; this person will hereinafter be known as the 'Card Holder.' The respective e-mail contacts must be the same: that is, the company e-mail domain must be the same as the Card Holder’s e-mail domain.

4.2. The Card Holder takes on the duties of Group Administrator. If a Company is part of a Group, in the registration process it must include the name of the Group, so that any new Company wanting to join the Program that is part of the same business Group can be associated to the same account.

4.3. The Card Holder may create users at the same level (Group Administrator) or at a lower level (Company Administrator) to access the Group/Company account.

4.4. In exceptional cases, and on production of the Company’s commercial registration and a copy of a Company business card, the Company can make a request, by e-mail, to amend the Card Holder’s details.

4.5. The Card Holder is responsible for notifying TAP Air Portugal via e-mail and in due time of any relevant changes, including the name of the Company. 

4.6. The Card Holder and Group Administrators may, should they accept, receive messages about the Program, promotions, or the TAP Corporate newsletter.

4.7. The Card Holder and Group Administrators must register all employees who can add to the Company’s Corporate Balance. The e-mail addresses of all Employees named on this register must be on the Company’s domain.

4.8. The Card Holder and Group Administrators who contact the TAP Corporate support line will be asked to answer some validation questions before they can update their details, make new ticket reservations, or use TAP services: these questions include the company’s CI code, the Card Holder’s Name and E-mail address, and the Company’s tax number.


5.1. The accrual in the Company account is applicable to flights operated by the TAP Group and for tickets issued/validated on TAP (047).

5.2. Accrual is only available for a Company registered in the Program in the USA. Tickets valid for accrual will only be those issued in the USA. 

5.3. To be eligible to accrue the Company must always utilize the CI code (Company Identification Code) regardless of the channel it uses to purchase tickets: Travel Agencies, TAP Ticket Counters, TAP Contact Center or TAP website

5.4. Accrual can only be earned on tickets purchased as of the effective date of joining the Program and it is restricted to employees with an employment relationship with the company.

5.5. The balance will be credited to the company account within 72 hours of completing the flight.

5.6. Employees eligible for balance accrual must be registered in the personal area, in "registered employees". Employee e-mail addresses must share the company’s e-mail domain.
5.7. The following are not considered valid for accrual: 

5.7.1 Award tickets and miles upgrades obtained through the Victoria Program; 
5.7.2 Tickets issued for charter flights or codeshare flights (not operated by TAP Group aircraft);      bus,   train and ship services; 
5.7.3 Discounted Tickets, ID/AD/TC/DG 
5.7.4 Tickets part of group reservations (Booking code G); 
5.7.5 Complimentary tickets, either completely free of charge or with partial fare discount;
5.7.6 Plusgrade and upgrades at the airport and on board;
5.7.7 Tickets for children or babies; 5.7.8 Tickets fully purchased with balance; 5.7.9 Tickets partially purchased with balance, the amount paid with balance will not be considered valid for earning purposes;     5.7.10 Tickets that have been subjected to any type of discount (ex. Congress codes, tour operator fares).   
5.8. TAP Air Portugal reserves the right to audit the information registered by the company in the personal area, in "registered employees" and the respective balance accrual made by the company.

5.9. The accrual is calculated based on the total amount paid, fare and airline surcharge (YQ), and it varies according to the TAP fare product purchased: Top Executive, Executive, Plus, Classic, Basic or Discount. Airport taxes and TAP services acquired are excluded from accrual.

 Class Product  Reservation Classes   %
Executive   Top Executive  C D Z J  3 %
 Executive  C D Z J  3 %
 Economy  Plus  Y B M S H Q V W A K L U E T O  3 %
 Classic  Y B M S H Q V W A K L U E T O  2 %
 Basic  Y B M S H Q V W A K L U E T O  2 %
 Discount  Y B M S H Q V W A K L U E T O  1 %


6.1. The cash accrual corresponds to the local currency unit.

6.2. The cash balance d is valid for two (2) years after credited.  

6.3. The Company cannot extend the validity of the cash balance. 

6.4. The cash balance cannot be converted directly into cash. 

6.5. The management of the cash balance is the sole responsibility of the Company participating in the Program.

6.6. A Company can claim an uncredited accrual, by logging into Company account at and using the “Claim Balance” feature, and completing all required fields.

6.6.1 It can take up to three weeks for credit to be reclaimed using the “Reclaim Balance” feature.

6.7. Only “Credit Claim” requests for tickets for flights up to 6 (six) months after completing the “Credit Claim” form or request via the Corporate Support Service will be accepted.


7.1. The cash balance can be used by logging into the Company account on

7.2. The cash balance can be used in whole or in part (minimum of 10 USD) for the purchase of travel on TAP  (flights operated by the TAP Group) or for other TAP products available at the time of ticket purchase (e.g. "Extra Baggage", "Fast Track", "Lounge Access", or others).

7.3. The ticket rules that apply (change fees, refunds, penalties, etc.) are those which correspond   to the fare/product in effect on date of purchase.  

7.4. The available balance cannot be used to pay any type of penalty applicable to tickets being reissued or cancelled.

7.5. Refunds will be made according to the fare conditions.

7.6. When tickets and/or services are purchased using the account balance, in the event of a refund the account balance will be restored to its initial value.


8.1. TAP may at any time introduce t special promotions as part of the Program.

8.2. The conditions and validity of these promotions can be communicate through:

8.2.1 The Program website:;
8.2.2 Other TAP communication channels; 
8.2.3 Communication channels external to TAP.


9.1. TAP Air Portugal reserves the right to alter, supplement or cancel the awards and benefits offered through the TAP Corporate Programme.

9.2. TAP Air Portugal will not accept any responsibility for taxes, liabilities or other charges to which TAP Corporate Programme clients may be subject while earning and using their TAP Corporate Programme account balance.